Contact Us

Whether you have questions about our product, or want to share feedback, we’ll be happy to hear from you!

Order Support

If you have any questions, concerns, or issues regarding your order, please contact us via email:

Email: [email protected]

We aim to respond to all inquiries as quickly as possible.

Website Issues & Security Reports

If you discover a problem with our website, have a security concern, or need to send information containing sensitive data, we strongly recommend using PGP encryption.

Our PGP public key is available here:

https://tanakashops.com/.well-known/publickey.asc

You may import the public key directly from the link above and use it to encrypt sensitive communications before sending them to us.

Hours of Operation & Response Times

Our customer support team is available during the following hours:

Monday–Friday
03:00–10:00 UTC

We prioritize all customer inquiries and strive to respond as quickly as possible during business hours. Most messages receive a response within 24–48 hours. Inquiries received outside of our operating hours will be reviewed and answered during the next business day. Response times may vary during periods of high demand.